Privacy Policy
Last Updated: 2026
Introduction
Paper Crane Wellness LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Schedule a consultation or appointment
- Contact us via email, phone, or contact form
- Complete intake forms or questionnaires
- Make payments for services
Health Information
In accordance with HIPAA and state privacy laws, we collect protected health information (PHI) necessary to provide therapeutic services. This information is maintained in secure, confidential records and is not shared without your explicit written consent, except as required by law.
Website Usage Information
We may collect non-personal information about your visit to our website, including:
- IP address
- Browser type and version
- Pages viewed and time spent on site
- Referring website or source
- Device information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Schedule and manage appointments
- Communicate with you about your care
- Process payments
- Comply with legal obligations
- Protect against fraud or unauthorized access
- Analyze website usage to improve user experience
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. See our Cookies Policy for more details.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All health records are maintained in compliance with HIPAA requirements.
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Withdraw consent at any time
Third-Party Services
We may use third-party services for website hosting, email communication, appointment scheduling, and payment processing. These services have their own privacy policies, and we encourage you to review them.
Legal Disclosure
We may disclose your information when required by law, regulation, legal process, or governmental request. We may also disclose information if we believe in good faith that such action is necessary to: (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) prevent or investigate possible wrongdoing, (d) protect the safety of any person, or (e) protect against legal liability.
Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under the age of 18.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: concierge@papercranewellness.com
- Phone: 843-256-2016
- Address: 1007 Johnnie Dodds Blvd. #129, Mt. Pleasant, SC 29464